Active Packet Cloud PBX User Guide

You do not need to dial 9 for an outside call. You also do not need to dial 1 before a long-distance number. Simply dial the 10-digit number or 3-digit extension.

You can move between handset, speakerphone, and headset by pressing the appropriate button on your desk phone.

Answer by picking up the handset or pressing the speakerphone button. To adjust ringer volume, press the volume bar while the phone is ringing.

To decline the call, press the REJECT softkey. The call will stop ringing and route to voicemail.

Putting a Call on Hold

Press the HOLD key. Retrieve the call by pressing the blinking line key or using the RESUME softkey.

Do Not Disturb

DND may be a dedicated button or available in phone preferences. On many Grandstream models, the mute button acts as DND when not on an active call.

Changing Ringtones

Grandstream ringtones can be changed from the phone menu under preferences, then ringtones.

Intercom and Paging

• Dial *66 before an extension for intercom calling.
• Use the paging button for group paging if configured.
• Dial ** to answer a ringing call in your pickup group.
• Dial ** + extension to answer a specific ringing extension.

On first login, change your password, record your name, and record a personal greeting.

1. Press the MESSAGE key or dial *98.
2. Dial 3 for personal options.
3. Dial 2 for administrative options.
4. Dial 1 to change your password.
5. Dial * to return to personal options.
6. Dial 3 for greetings.
7. Dial 3 to record your name.
8. Dial 2 to record your personal greeting.

Dial the phone number and extension for the voicemail box you want to access. Press *, then enter that mailbox PIN.

• Desk phone only: Press MESSAGE or dial *98 to listen.
• Email copy: Voicemail is emailed as an MP3 but remains in the mailbox.
• Email forward: Voicemail is emailed and removed from the mailbox.
• Notify only: Email notification is sent without the voicemail attachment.

Grandstream

While on the call, press TRANSFER, dial the destination, then press BlindTRNF.

Yealink

While on the call, press TRANSFER, dial the destination, then press TRANSFER again.

Grandstream

Place the caller on hold by selecting another available line. Call the other party, announce the caller, then press TRANSFER and select the original caller’s line.

Yealink

Press TRANSFER, dial the person, announce the call, then press TRANSFER again to complete.

To transfer directly to a user’s mailbox without ringing their phone, add *4* before the extension.

Example: *4*123

Yealink phones support 3-way conference calls. Grandstream phones support 4-way conference calls.

Grandstream

Establish calls with the parties you want to conference. While one call is active and others are on hold, press the conference button followed by the held line key.

Yealink

Press CONF, dial the third party, then press CONF again after the call connects.

The online portal allows users to view call logs and recordings, manage voicemail, update email settings, configure forwarding, and use browser-based calling.

Open the PBX Portal

1. Install the Mobyx softphone app from the app store.
2. Select the QR code option when launching the app.
3. Log in to the Cloud PBX portal.
4. Scan the QR code shown on the first portal page.

Push notifications are enabled by default and can be changed in the app settings.

Forwarding can be configured in the Cloud PBX tab under Forwarding. You can control ring duration, alternate destinations, and whether phones ring together or in order.

Use the Dialer in the portal to make outgoing calls. Incoming calls can show as a pop-up while logged in.